What's currently broken on new.continental.com

[Nugget]

D'oh! Silly me. It was disabled.

[Nugget]

Well, at some point during the past week they broke the site rendering it impossible to search for flights if you have your regional settings configured to display dates as "18 Sep" instead of "Sep 18".

Date entry forms all (as you might expect) request dates in DD/MM/YYYY format, the date-selector calendar thing returns dates in that format, but the form itself pukes on any date format, even MM/DD/YYYY.

I had to change my regional setting back in order to search for a flight.

[dbaker]

The entire site was completely down for about 15 minutes this afternoon. It wouldn't respond to a single HTTP request.

[dbaker]

Driving down 610 in Houston today and saw a Continental billboard:

All new and improved continental.com
Wwway better

[dbaker]

2002 Elite Status: Non-Elite
2002 Elite Mileage: 43,878
2002 Elite Segments/Points: 70

Impressive!

[dbaker]

In an email I sent to the Continental webmaster earlier in the week:

Originally Posted by dbaker

It took the web site about 90 seconds to pull up this error message when I tried to change my seat assignment. Unfortunately, the flight departs in 40 hours, so it's not even accurate.

Why the 30 hour restriction, anyway? It's possible to change your seat assignment over the phone until a few hours before the flight.

[merchanb]

So? At least it sorta worked before . . .

Initiating server query ...
Looking up IP address for domain: www.continental.com
The IP address for the domain is: 66.142.137.214
Connecting to the server on standard HTTP port: 80
[Connected] Requesting the server's default page.
The server's response did not contain the expected 'Server:' header to identify itself. Therefore, server's identity can not be determined.
Query complete.

Initiating server query ...
Looking up the domain name for IP: 66.142.137.214
(The domain name for the specified IP address could not be found.)

In other words, it's even quit trying.

[NWgoldelite]

Continental.com has been down since yesterday for me. I still can not access my seat assignments on my upcoming reservation or my e-ticket receipt. (8:30 p.m. PST)

This website really is a joke. They need help from someone who works on the northwest website.

[merchanb]

Originally Posted by NWgoldelite

This website really is a joke. They need help from someone who works on the northwest website.

On the other hand, I just had an email exchange with Northwest within the last hour:

(My #1) I can make an itinerary and save it then, when I go to "My
Trips" right away to look at it again, I get the error message:

"We're sorry, the saved flight you are attempting to purchase is
no longer available for booking. You can find a new flight by
using the flight search tool below."

Hard to believe because I can do it all over again and get the
price for and save the same itinerary.

NW responded:

Thank you for contacting nwa.com.

I apologize for any frustration our website has caused you. The problem
you are describing sounds like a bug we are running into in a few random
markets. In order for us to be able to properly research this issue, we
will need some additional information from you, if possible. Please
reply to this E-mail with the cities you are searching between, the
dates of travel and number of passengers. With this information we will
be able to better diagnose what is malfunctioning and get this
corrected.

(My #2) The itinerary in question was 18143674 NRT-SFO-SEA-NRT $706.26 5/22/03 for one pax. I was planning to do GUM-NRT-GUM by Continental as the connections would be better.

However . . .

Trying again I was unable to even get an itinerary for two pax GUM-MSP 23June, MSP-CHS 13July, CHS-HOU 19July, HOU-GUM 21July

The first try “Search by lowest fare” gave me:

"No Northwest Airlines, KLM Royal Dutch Airlines, or codeshare partner flights were found between Guam (All Locations), Guam (GUM) and Minneapolis (All Locations), MN (MSP) that matched your request."

Same search “Search by schedule” came up with NW73/10 and NW20/620 but not NW73/84, which is a better itinerary, or NW6002/6146.

I did get as far as CHS then even “Search by schedule” came up with:

“No Northwest Airlines, KLM Royal Dutch Airlines, or codeshare partner flights were found between Charleston International Airport, SC (CHS) and Houston (All Locations), TX (HOU) that matched your request.” According to the timetable, it could have shown NW3599/1831, NW3601/1825, 5816/1827 or NW5871/7789.

Exasperating, yes, but no big deal since there’s plenty of time left to get things scheduled.

Suggestions:

(1) It would be really great to be able to upload an itinerary from the KLM-NWA World Timetable software and get it priced.

(2) It would be very handy if it were possible to control the fare basis as I am interested in the least expensive fare that’s upgradeable.

*****

Ya picks your WEb site and ya takes your chances.

[NWgoldelite]

At least nwa.com isn't completely shut down. And I can do a simple thing like select my seats at nwa.com without a hassle. They also have internet check-in. No website will be perfect.