Delta Service Awful

[azileretsis]

I spoke with a Delta agent today 1:00 on August 6, 2002.

I bought two tickets on Delta.com on July 29, 2002 for a trip from Dulles to Orlando and back. My other two friends had also bought two tickets on this flight. Before I bought the tickets, I specially looked for any restrictions on the tickets. When I saw there was no restrictions, I proceeded to buy the tickets.

Today, I called Delta to see if I could change a name on the ticket. They informed me that they could not switch the names on the tickets. This ticket is not for this week, it's for a week and half in advance travel. I would be traveling on Aug 18th but they were not able to assist me at all.

I spoke with two service persons before I got Tino, the "manager". One suggestion, before you move on to the next service person, remember to get the names of everyone you spoke with. I forgot to do it here.

I spent an hour and half on the phone with the customer service person named Tino Herrnandez, Delta Reservations Desk, located Dallas, TX. He bull-dozed a few times meaning, he kept saying the same information again even before I explained my problem.

I have had problems with this airline before that I had swept under the rug. But, $130 fee for a name change for travel two weeks ahead is too much.

I am a sky miles traveler that will not choose to fly Delta again and make sure none of my friends do so either.

[dbaker]

If it was unrestricted, why don't you go ahead and get a refund, and then repurchase the ticket on the new passenger's name?

[azileretsis]

I tried to resolve the matter with Delta but they would not help at all.

Now, I have filed complaints with consumer groups and government agencies but I'm pretty much screwed.

I will end up paying for services never received.

That stinks.

[dbaker]

It doesn't sound like you're in the right here, but if you really feel that you are, you could dispute the charge with your credit/charge card company.

[azileretsis]

I don't understand it.

If I bought an unrestricted ticket, if my confirmation email didn't note any restrictions, how could I be in the wrong?

If the information was not there and I doublechecked when I booked the ticket, how could I be in the wrong?

If I tried my best to not pay an exorbitant fee (originally $200 for $200 ticket), how could I be in the wrong?

If the customer service person decides to hang up on me especially when I tried to resolve the problem politely (No profanity and yelling was used), how can I be in the wrong?

Yes, I am trying to resolve this with my bank but I want to make sure other users also know this issue so they can be more informed than I was.

[Delta7203]

I think that some one is lying about what really happened!

- John

[NWgoldelite]

Delta obviously has never been known for their great sense of customer satisfaction, especially after all the outrageous changes to skymiles.

[dbaker]

"outrageous"!

[Delta7203]

That is why we are the biggest airline (by passenger volume) in the world! Because everyone knows that people liked being crapped on...

(Y'all only hear about the bad things DL does. Have you all ever noticed that?)*




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* This is a general statement about all companies. Nobody ever goes and posts ALL of the good things about a company... Just the bad things.

[NWgoldelite]

Well what are some good things that Delta has done, please enlighten me.