Airlines & Frequent Flier Programs

[EnergyRecruitment]

Still, customers' tolerance for these latest changes may be lower than in the past. The Journal points out that "the fees and benefit cuts come at a time when frequent fliers are already upset about a problematic imbalance -- a lot of miles and not many seats available for award tickets. Airlines make a large profit from selling miles to 'partners' such as credit cards and hotels. Partner deals have gone up significantly over the years, but award seats haven't." The issue could become especially acute this fall, when the fuel-related flight cuts announced this summer by many airlines go into effect. Stay tuned …