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I didn't notice the same old attitude from NW employees on my most recent trip thru DTW (last weekend). Actually, I think it was quite the opposite! There are still things that don't work, or don't work as was expected. For example, the pedestrian traffic flow in and out of C concourse. But NW employees were making plenty of announcements, let passengers know what to expect. However, the food service and shop employees are the same old same old. Detroit attitude, and no people skills at all. Still, it's a darn sight better than the old terminal!
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CO Plat by flying NW, AA Gold, Hilton Gold
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