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Senior Member ![]() ![]() ![]() ![]() ![]() ![]() Join Date: Sep 2001
Posts: 610
| Pleasing letter received from CO
Yesterday I got a nice letter from CO apologizing for the difficulties I had on last week's RDU trip. (flight left an hour late and I missed my connection at IAH)
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Senior Member ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Join Date: Sep 2001 Location: IAH/HOU
Posts: 2,354
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Did you complain, or was this automatic?
__________________Pretty neat, either way. Would be great to have the understanding that they're committed to you being on-time, or an apology and compensation is in order. I haven't received anything like this lately, but I haven't had a flight delayed for non-weather reasons in maybe a year or two (and I've flown almost a couple hundred segments in that time). I wonder if it's just to Platinums, or Elites, or what the deal is. |
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Senior Member ![]() ![]() ![]() ![]() ![]() ![]() Join Date: Sep 2001
Posts: 610
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No, I didn't complain at all. It was my homeward-bound trip and missing my IAH->AUS flight was no big deal since they run them pretty much hourly this time of year. It was an annoyance, but certainly not enough of one to have complained.
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