Silver/Gold/Platinum elite phone numbers - Page 2

RiceGradStudent · 01-25-2002, 01:08 PM

FWIW, I don't see the pattern. I have my silver, gold, and plat card from 2001 in front of me, and it seems that the plat number somewhat bucks the trend.

RiceGradStudent · 01-25-2002, 01:08 PM

FWIW, I don't see the pattern. I have my silver, gold, and plat card from 2001 in front of me, and it seems that the plat number somewhat bucks the trend.

Nugget · 01-25-2002, 03:07 PM

Bah, I hate you!

I missed by ~20 days being able to get the full set of 2001 Elite cards. As it is, I earned plat too late to get a 2001 kit.

Nugget · 01-25-2002, 03:07 PM

Bah, I hate you!

I missed by ~20 days being able to get the full set of 2001 Elite cards. As it is, I earned plat too late to get a 2001 kit.

dbaker · 02-05-2002, 12:02 AM

For the record, I just called the Gold Elite line right before 11pm to make a Onepass award reservation and was greeted with, "Continental Airlines domestic reservations; how many I help you, Mr. Baker?"

You guys are just doing it wrong.

dbaker · 02-05-2002, 12:02 AM

For the record, I just called the Gold Elite line right before 11pm to make a Onepass award reservation and was greeted with, "Continental Airlines domestic reservations; how many I help you, Mr. Baker?"

You guys are just doing it wrong.

steve64 · 03-23-2002, 05:01 PM

Hi Y'all,

It's very rare that I have to tell the agentmy OnePass number after entering it on the phone.

My personal guess on this is that if you call an elite line, the system will try to connect you to an elite trained agent. That agent's CRT probably has special sofware to read the OP number from you input and direct an info display to him/her at the same time your call was diercted to that agent.

But...and again this is just my theory...what if all "elite" agents are busy ?? If there are "non-elite" agents available would you rather hold for elite or be patched thru right away to a regular representative ? My guess is the system is designed to answer elite calls asap, even if it needs to be "incorrectedly" routed. The regular rep may not have all the whiz-bang features on his/her computer (or isn't trained on how to use it).

Steve

steve64 · 03-23-2002, 05:01 PM

Hi Y'all,

It's very rare that I have to tell the agentmy OnePass number after entering it on the phone.

My personal guess on this is that if you call an elite line, the system will try to connect you to an elite trained agent. That agent's CRT probably has special sofware to read the OP number from you input and direct an info display to him/her at the same time your call was diercted to that agent.

But...and again this is just my theory...what if all "elite" agents are busy ?? If there are "non-elite" agents available would you rather hold for elite or be patched thru right away to a regular representative ? My guess is the system is designed to answer elite calls asap, even if it needs to be "incorrectedly" routed. The regular rep may not have all the whiz-bang features on his/her computer (or isn't trained on how to use it).

Steve

tallie · 03-24-2002, 11:57 PM

Wow, either you guys are really lucky, or..... something.

I've never been greeted by name when I call the Plat number. I usually end up having to give the agent my number when they answer.

Most of the time the agent gets about halfway through the transaction, and then says, "Oh, are you elite?" and I'm like, "yeah!"

In my experience there is absolutely NO difference between calling the "elite" line and the regular number.

tallie · 03-24-2002, 11:57 PM

Wow, either you guys are really lucky, or..... something.

I've never been greeted by name when I call the Plat number. I usually end up having to give the agent my number when they answer.

Most of the time the agent gets about halfway through the transaction, and then says, "Oh, are you elite?" and I'm like, "yeah!"

In my experience there is absolutely NO difference between calling the "elite" line and the regular number.

NWgoldelite · 02-08-2003, 11:16 PM

When I call the elite line it seems that I get a more "sensible" person. Someone who knows what they are doing.

01-25-2002, 01:08 PM	#21
RiceGradStudent Junior Member Join Date: Nov 2001 Location: IAH Posts: 10	FWIW, I don't see the pattern. I have my silver, gold, and plat card from 2001 in front of me, and it seems that the plat number somewhat bucks the trend. __________________

01-25-2002, 01:08 PM	#22
RiceGradStudent Junior Member Join Date: Nov 2001 Location: IAH Posts: 10	FWIW, I don't see the pattern. I have my silver, gold, and plat card from 2001 in front of me, and it seems that the plat number somewhat bucks the trend. __________________

01-25-2002, 03:07 PM	#23
Nugget Senior Member ITYT Navigator Join Date: Sep 2001 Posts: 610	Bah! Bah, I hate you! I missed by ~20 days being able to get the full set of 2001 Elite cards. As it is, I earned plat too late to get a 2001 kit.

01-25-2002, 03:07 PM	#24
Nugget Senior Member ITYT Navigator Join Date: Sep 2001 Posts: 610	Bah! Bah, I hate you! I missed by ~20 days being able to get the full set of 2001 Elite cards. As it is, I earned plat too late to get a 2001 kit.

02-08-2003, 11:16 PM	#31
NWgoldelite Senior Member Join Date: Dec 2002 Location: Seattle,WA (SEA) Terminal S, and CO B gates. Posts: 238	When I call the elite line it seems that I get a more "sensible" person. Someone who knows what they are doing. __________________

02-05-2002, 12:02 AM	#25
dbaker Senior Member ITYT Captain Join Date: Sep 2001 Location: IAH/HOU Posts: 2,354	For the record, I just called the Gold Elite line right before 11pm to make a Onepass award reservation and was greeted with, "Continental Airlines domestic reservations; how many I help you, Mr. Baker?" You guys are just doing it wrong.

03-23-2002, 05:01 PM	#27
steve64 Junior Member Join Date: Mar 2002 Location: DFW Posts: 13	Hi Y'all, It's very rare that I have to tell the agentmy OnePass number after entering it on the phone. My personal guess on this is that if you call an elite line, the system will try to connect you to an elite trained agent. That agent's CRT probably has special sofware to read the OP number from you input and direct an info display to him/her at the same time your call was diercted to that agent. But...and again this is just my theory...what if all "elite" agents are busy ?? If there are "non-elite" agents available would you rather hold for elite or be patched thru right away to a regular representative ? My guess is the system is designed to answer elite calls asap, even if it needs to be "incorrectedly" routed. The regular rep may not have all the whiz-bang features on his/her computer (or isn't trained on how to use it). Steve

03-24-2002, 11:57 PM	#29
tallie Member ITYT Cabin Crew Join Date: Mar 2002 Posts: 42	Wow, either you guys are really lucky, or..... something. I've never been greeted by name when I call the Plat number. I usually end up having to give the agent my number when they answer. Most of the time the agent gets about halfway through the transaction, and then says, "Oh, are you elite?" and I'm like, "yeah!" In my experience there is absolutely NO difference between calling the "elite" line and the regular number.

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