Silver/Gold/Platinum elite phone numbers

dbaker · 10-21-2001, 02:37 PM

Moo.

Each elite level has a different priority phone number for Continental.

For anyone that's upgraded their elite level within a year, you can pretty quickly figure out the pattern and have all three elite numbers.

That said, is there really any benefit to each different number? I've called the Silver, Gold, and Platinum one and the message is all identical.

I'm not sure if there are actually four different priority levels for calls routed to a rep (ie. platinum, gold, silver, and regular) or if just Continental has long-term plans and this is the first logistical hurtle.

Either way, if anyone knows this answer to this, I'd like to hear it. The Silver Elite line is really easy to remember, so I'd prefer to use that one if it didn't matter. [img]/forums/images/smiles/icon_smile.gif[/img]

Cheers.

Daniel

dbaker · 10-21-2001, 02:37 PM

Moo.

Each elite level has a different priority phone number for Continental.

For anyone that's upgraded their elite level within a year, you can pretty quickly figure out the pattern and have all three elite numbers.

That said, is there really any benefit to each different number? I've called the Silver, Gold, and Platinum one and the message is all identical.

I'm not sure if there are actually four different priority levels for calls routed to a rep (ie. platinum, gold, silver, and regular) or if just Continental has long-term plans and this is the first logistical hurtle.

Either way, if anyone knows this answer to this, I'd like to hear it. The Silver Elite line is really easy to remember, so I'd prefer to use that one if it didn't matter. [img]/forums/images/smiles/icon_smile.gif[/img]

Cheers.

Daniel

anthonyanthony · 10-22-2001, 12:02 AM

I'd like to be able to simply attempt to find out if the waits are different with the elite lines.

I recently qualified for Platinum, but am still using the Silver elite number. I have yet to even receive my Gold elite kit, much less my Plat kit.

I suppose I could call the Silver number and ask for the Gold and Platinum numbers, but it wasn't until I read your message that I was even sure there were different numbers...

So is the pattern of numbers for gold and platinum easy to figure out if one only knows the silver number?

anthonyanthony · 10-22-2001, 12:02 AM

I'd like to be able to simply attempt to find out if the waits are different with the elite lines.

I recently qualified for Platinum, but am still using the Silver elite number. I have yet to even receive my Gold elite kit, much less my Plat kit.

I suppose I could call the Silver number and ask for the Gold and Platinum numbers, but it wasn't until I read your message that I was even sure there were different numbers...

So is the pattern of numbers for gold and platinum easy to figure out if one only knows the silver number?

dbaker · 10-22-2001, 12:39 AM

Quote:

I recently qualified for Platinum, but am still using the Silver elite number. I have yet to even receive my Gold elite kit, much less my Plat kit.

Yeah, Onepass seems really hit-and-miss. It took me a month or two to get my silver kit, but I received my gold kit in less than a week.

Quote:

So is the pattern of numbers for gold and platinum easy to figure out if one only knows the silver number?

Nope. I wouldn't have posted if I thought it'd give away the "secret" numbers. Once you're gold, though, I figure the platinum number can't be that big of a deal and I'm sure that countless other people have noticed the pattern, too.

I'm not even sure that the Elite lines have shorter hold times, frankly. There's nothing more Elite than pressing [1] for domestic reservations/upgrades and getting a busy signal. [img]/forums/images/smiles/icon_biggrin.gif[/img] [img]/forums/images/smiles/icon_wink.gif[/img]

Either way, it's neat when they answer the phone, "Continental Elite Line, how can I help you, Mr. Baker?"

Daniel

_________________
Daniel A. Baker -- dbaker@ityt.com -- web page

dbaker · 10-22-2001, 12:39 AM

Quote:

I recently qualified for Platinum, but am still using the Silver elite number. I have yet to even receive my Gold elite kit, much less my Plat kit.

Yeah, Onepass seems really hit-and-miss. It took me a month or two to get my silver kit, but I received my gold kit in less than a week.

Quote:

So is the pattern of numbers for gold and platinum easy to figure out if one only knows the silver number?

Nope. I wouldn't have posted if I thought it'd give away the "secret" numbers. Once you're gold, though, I figure the platinum number can't be that big of a deal and I'm sure that countless other people have noticed the pattern, too.

I'm not even sure that the Elite lines have shorter hold times, frankly. There's nothing more Elite than pressing [1] for domestic reservations/upgrades and getting a busy signal. [img]/forums/images/smiles/icon_biggrin.gif[/img] [img]/forums/images/smiles/icon_wink.gif[/img]

Either way, it's neat when they answer the phone, "Continental Elite Line, how can I help you, Mr. Baker?"

Daniel

_________________
Daniel A. Baker -- dbaker@ityt.com -- web page

dbaker · 12-25-2001, 03:13 PM

Are you entering the zip code that your Onepass statements come to?

dbaker · 12-25-2001, 03:13 PM

Are you entering the zip code that your Onepass statements come to?

nwelite · 01-12-2002, 11:37 PM

When it asks you to enter onepass and your zipcode it is just a thing they do when there is a long wait. You can press all ones and it will still let you through.

nwelite · 01-12-2002, 11:37 PM

When it asks you to enter onepass and your zipcode it is just a thing they do when there is a long wait. You can press all ones and it will still let you through.

dbaker · 01-13-2002, 12:48 AM

Quote:

Originally Posted by nwelite

When it asks you to enter onepass and your zipcode it is just a thing they do when there is a long wait. You can press all ones and it will still let you through.

Where did you hear this? This is not true at all.

You should always be prompted for this information, regardless of projected wait time. Whenever I enter it, I am immediately greeted by a Onepass Elite agent that often greets me by name.

The reason it asks for the number is to give it to the agent's computer when they answer, not to verify that you're an elite member.

Daniel

dbaker · 01-13-2002, 12:48 AM

Quote:

Originally Posted by nwelite

When it asks you to enter onepass and your zipcode it is just a thing they do when there is a long wait. You can press all ones and it will still let you through.

Where did you hear this? This is not true at all.

You should always be prompted for this information, regardless of projected wait time. Whenever I enter it, I am immediately greeted by a Onepass Elite agent that often greets me by name.

The reason it asks for the number is to give it to the agent's computer when they answer, not to verify that you're an elite member.

Daniel

Nugget · 01-13-2002, 10:27 AM

My experience matches Lou's. I'm always asked to enter my OP number via touch-tone (even when calling in the middle of the night when call volume is low) and I'm always asked again for my information from the OP rep who eventually answers the phone.

Nugget · 01-13-2002, 10:27 AM

My experience matches Lou's. I'm always asked to enter my OP number via touch-tone (even when calling in the middle of the night when call volume is low) and I'm always asked again for my information from the OP rep who eventually answers the phone.

nwelite · 01-13-2002, 01:41 PM

Quote:

Originally Posted by Nugget

My experience matches Lou's. I'm always asked to enter my OP number via touch-tone (even when calling in the middle of the night when call volume is low) and I'm always asked again for my information from the OP rep who eventually answers the phone.

Then that is puzzling. If they ask you to enter it, and then the agent asks you to give it to them again. That doesn't make sense.

nwelite · 01-13-2002, 01:41 PM

Quote:

Originally Posted by Nugget

My experience matches Lou's. I'm always asked to enter my OP number via touch-tone (even when calling in the middle of the night when call volume is low) and I'm always asked again for my information from the OP rep who eventually answers the phone.

Then that is puzzling. If they ask you to enter it, and then the agent asks you to give it to them again. That doesn't make sense.

dbaker · 01-13-2002, 04:57 PM

You guys never have the system work as it should?

There have been a few times that it hasn't worked (and I've been asked again), but the vast majority of times, I am instantly connected after entering my Onepass number and the agent knows who I am.

dbaker · 01-13-2002, 04:57 PM

You guys never have the system work as it should?

There have been a few times that it hasn't worked (and I've been asked again), but the vast majority of times, I am instantly connected after entering my Onepass number and the agent knows who I am.

nwelite · 01-13-2002, 06:03 PM

I guess then it must be my phone.

nwelite · 01-13-2002, 06:03 PM

I guess then it must be my phone.

10-21-2001, 02:37 PM	#1
dbaker Senior Member ITYT Captain Join Date: Sep 2001 Location: IAH/HOU Posts: 2,354	Moo. Each elite level has a different priority phone number for Continental. For anyone that's upgraded their elite level within a year, you can pretty quickly figure out the pattern and have all three elite numbers. That said, is there really any benefit to each different number? I've called the Silver, Gold, and Platinum one and the message is all identical. I'm not sure if there are actually four different priority levels for calls routed to a rep (ie. platinum, gold, silver, and regular) or if just Continental has long-term plans and this is the first logistical hurtle. Either way, if anyone knows this answer to this, I'd like to hear it. The Silver Elite line is really easy to remember, so I'd prefer to use that one if it didn't matter. [img]/forums/images/smiles/icon_smile.gif[/img] Cheers. Daniel __________________

10-21-2001, 02:37 PM	#2
dbaker Senior Member ITYT Captain Join Date: Sep 2001 Location: IAH/HOU Posts: 2,354	Moo. Each elite level has a different priority phone number for Continental. For anyone that's upgraded their elite level within a year, you can pretty quickly figure out the pattern and have all three elite numbers. That said, is there really any benefit to each different number? I've called the Silver, Gold, and Platinum one and the message is all identical. I'm not sure if there are actually four different priority levels for calls routed to a rep (ie. platinum, gold, silver, and regular) or if just Continental has long-term plans and this is the first logistical hurtle. Either way, if anyone knows this answer to this, I'd like to hear it. The Silver Elite line is really easy to remember, so I'd prefer to use that one if it didn't matter. [img]/forums/images/smiles/icon_smile.gif[/img] Cheers. Daniel __________________

01-13-2002, 06:03 PM	#20
nwelite Member Join Date: Jan 2002 Location: Houston - IAH Gate: B87 Posts: 54	I guess then it must be my phone. __________________

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10-22-2001, 12:02 AM	#3
anthonyanthony Junior Member Join Date: Sep 2001 Location: HNL Posts: 16	I'd like to be able to simply attempt to find out if the waits are different with the elite lines. I recently qualified for Platinum, but am still using the Silver elite number. I have yet to even receive my Gold elite kit, much less my Plat kit. I suppose I could call the Silver number and ask for the Gold and Platinum numbers, but it wasn't until I read your message that I was even sure there were different numbers... So is the pattern of numbers for gold and platinum easy to figure out if one only knows the silver number?

12-25-2001, 03:13 PM	#7
dbaker Senior Member ITYT Captain Join Date: Sep 2001 Location: IAH/HOU Posts: 2,354	Are you entering the zip code that your Onepass statements come to?

01-12-2002, 11:37 PM	#9
nwelite Member Join Date: Jan 2002 Location: Houston - IAH Gate: B87 Posts: 54	When it asks you to enter onepass and your zipcode it is just a thing they do when there is a long wait. You can press all ones and it will still let you through.

01-13-2002, 10:27 AM	#13
Nugget Senior Member ITYT Navigator Join Date: Sep 2001 Posts: 610	My experience matches Lou's. I'm always asked to enter my OP number via touch-tone (even when calling in the middle of the night when call volume is low) and I'm always asked again for my information from the OP rep who eventually answers the phone.

01-13-2002, 04:57 PM	#17
dbaker Senior Member ITYT Captain Join Date: Sep 2001 Location: IAH/HOU Posts: 2,354	You guys never have the system work as it should? There have been a few times that it hasn't worked (and I've been asked again), but the vast majority of times, I am instantly connected after entering my Onepass number and the agent knows who I am.